Delivery

Below information applies to orders placed online

For in-store delivery options please contact your local Garden Centre  

Standard Delivery - £3.99

Available to UK Mainland. This applies to products purchased online. Please speak to your local centre if you wish to place an order with us in-store.

• In normal circumstances, we aim to deliver items marked standard delivery (smaller parcels) within 3-5 working days for orders placed before 11am Monday to Friday (excluding Bank Holidays).
• Orders are sent via Yodel or DPD. On the morning of the day of delivery you will receive a delivery window via email or text.
• Orders containing "pre-orders" will be despatched when the order is complete.
• Pre-order delivery dates are estimated, and are therefore subject to change.
• Highlands delivery is available with a surcharge calculated at checkout. Unfortunately we are unable to deliver to Northern Ireland.
• If standard items are ordered with larger items marked Pallet Delivery, the items will be combined with that delivery method.
• Please note that plants are not despatched on Fridays.

*Exclusions apply on heavy or larger items, this will be calculated at the checkout stage and will show as a surcharge.

Garden Furniture and BBQs £600 and over - £35

Available to UK Mainland. Additional charges may apply - these will be calculated at checkout.

Please speak to your local centre if you wish to place an order with us in-store.

• Garden furniture and BBQs worth £600 and over are subject to a £35 delivery charge. Your items will be delivered directly from our warehouse to your address by our preferred 2-man delivery partner, Espace. They will hand deliver to your garden or a ground-floor room in your home as requested.

• You will be contacted by Espace within 72hrs of your order being placed to confirm delivery date.

• You will then be contacted the day before your planned delivery with a 3 hour time window, and again on the day of delivery when they are 30-60 minutes away from your address.
• Please ensure you provide a telephone number and email address to enable our courier to contact you and avoid a delay.
• Estimated delivery time is 8-12 days from ordering. 
• For bulk compost orders, delivery will be made on a pallet. Delivery is £35 per order. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them and delivery will be made to the kerbside.
• Please note that your order may be delivered on a very large vehicle, up to 18T and good access will be required. If you are unsure whether a large vehicle can access your address, please contact us BEFORE placing your order.
• Please email the team at enquiries@britishgardencentres.com if you have any queries about the delivery of a large item. We'll be happy to help.
• Orders for large deliveries to offshore islands and parts of the Highlands incur a surcharge. Please contact us for further details.

Gift Cards & Vouchers - Free Delivery

• Sent via Yodel.
• Please allow extra time for delivery during peak periods (Mother's Day, Father's Day, Christmas etc). 

Events Tickets - FREE e-delivery

• After placing your order, you will receive an email with your e-ticket which you can print or save.
• Please ensure the email address you provide is correct and check your spam/junk folder.