Delivery Information
The following information is for products purchased on our online store. Please speak to your local centre for information about delivery arranged in-centre.
Estimated delivery time
Gift Cards 
Estimated delivery: 1–5 working days
Service: Signed‑for delivery
Standard Delivery 
Items under 30kg
Estimated delivery: 1–5 working days
Service: Tracked delivery with updates
Pallet Delivery 
Bulky items or items over 30kg
Estimated delivery: 7–10 working days
Service includes:
- Booked‑in delivery slot
- Kerbside delivery on a pallet (pallet will be left at your property)
2‑Man Delivery 
Larger garden furniture & BBQs
Estimated delivery: 7–14 working days
Service includes:
- Booked‑in delivery slot
- 3‑hour delivery window confirmed the day before
- Courier notification when en‑route on day of delivery
- Items delivered to your garden or a ground‑floor room of your choice
Delivery charges
Order value |
Delivery |
|
Any value gift card |
£1.99 |
|
Orders under £150 |
£4.99 |
|
Orders between £150 and £349 |
£9.99 |
|
Orders between £350 and £599 |
£29.99 |
|
Orders over £599 |
£39.50 |
General delivery information
All items are available to be delivered to the UK Mainland only. Additional charges may apply - these will be calculated at checkout.
- Please be aware that if ordering multiple products they may be delivered by separate couriers with differing lead times.
- Postcodes in the Highlands & Islands will incur an additional charge. This will be calculated at checkout. Unfortunately we are unable to deliver to Northern Ireland.
- Larger items may be delivered on HGVs (up to 18T). If you may have access issues please contact us before ordering.
- Please click here to email us if you have any queries about delivery. We'll be happy to help.
- Please double check your address, telephone number and email address are correct as these will be used by our couriers to arrange delivery and provide updates.
- Please allow extra time for delivery during peak periods and bank holidays