Online order issue form

This form is for products purchased through our online store only. For any problems with items you purchased in-centre, please contact the centre you ordered with.

Your name

First Name

Last Name

Email Address

Phone Number

Order number

Date you placed your order

Product name of faulty/damaged item

Nature of issue

What date was your item delivered?

Please specify the missing part/s

Please explain the nature of your issue in as much detail as possible

Please upload a photo/screenshot of your proof of purchase as well as any other relevant photos. If your product arrived late and/or damaged, please include photos of the outer packaging and delivery label where possible.

Maximum file size: 10.49MB